Delivery Information

Delivery Information Retail Pro Ltd trading as Retail Pros ("We", "Our", "Us")

Retail Pros ships all products 1st Class Recorded Delivery by courier (Royal Mail), with an estimated delivery time of 1-5 working days in the UK, and 21 working days internationally. Orders placed before 2 pm Monday-Friday will be dispatched the same day, while orders placed after 2 pm will be dispatched within 48 hours. All orders are delivered free of charge, with the exception of international deliveries and deliveries via our next day delivery service, which cost £9.99 and £3.99 respectively. Please note that all delivery charges are subject to weight restrictions, as determined by the shipping company. Next day delivery only applies to orders placed before 2 pm Monday-Friday. Orders placed outside those hours or on a weekend will not qualify for next day delivery, and no refund will be given. We do not ship on weekends or UK public holidays. Any orders placed on a Friday will be shipped the next working day. Please note that estimated delivery times may be extended during busy holiday periods.

Retail Pros takes no responsibility for dispatched items that do not arrive due to failings of the shipping company. Once Retail Pros successfully dispatches an item, it is then the responsibility of the respective shipping company. Our courier does not allow any claims procedure to begin until 28 days after the date of shipping. If your order has not arrived after 14 working days, Retail Pros will re-send the missing products to you at no extra cost. Please note that this replacement service is offered by Retail Pros at its discretion as a gesture of goodwill. If you should have any shipping problems, please contact Royal Mail to check on the progress of your parcel. If you require more information, please do not hesitate to get in touch with our support team.

Please be considerate when discussing shipping matters with us. As a company, we uphold the highest standards of service, but can occasionally be let down by third-party handling companies. We appreciate your continued custom and sincerely hope that you never experience any shipping problems.